Shipping Charges

Nominal shipping fees of Rs 50 is levied and for COD Rs50 is levied.

The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your order to you, we bear the extra cost. The total shipping charge for your order will be displayed once you proceed to check out. Octroi charges wherever applicable is prepaid and not to be borne by the customer.

It is our endeavour to ship all items in your order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting orders for certain pin codes where shipping is not possible. In such scenarios, the order will not be accepted online and message will be displayed requesting to provide an alternate pin code.

Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders. In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

Cash on Delivery

Cash On Delivery (COD) is another convenient way you could buy products off our website. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto Rs 10000/-) during check-out.

Discreet Delivery

We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Shanga

Customer Self Pick-up

We understand that there are customers who don’t feel comfortable receiving certain parcels at their door-step due to several reasons. We at  believe in providing discreet delivery and hence we may have the option for self pick-up from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self collection. Please check on our website if you can avail of this facility for your preferred PIN code.

Tracking

We may send or provide the tracking URL of the courier so that you can track the delivery yourself.

Shipping Partners

We have tie-up with leading Indian courier service partners - Aramex, BlueDart, Ecom Express, Speed Post, Fedex and Delhivery. We will be adding other partners shortly so that we reach closer to all our customers.

Please e-mail us at customercare@Sensualkart.com if you have any questions regarding our shipping policy.

Product Packaging

We pack your order in a tamper proof plastic bag. We don't put any indication of product/website name on the packaging box*. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE.

We won't be mentioning Sensualkart.com on the package anywhere to keep your privacy intact. The sender name and address will be of our parent company, Shanga.

*In case of order having certain products which may be partly inflammable, etc, we may have to provide a letter to the courier company mentioning the exact contents of the pack depending on the size of the package due to security reasons. For rest of the products, the declaration will mostly be generic in nature to the keep the privacy intact.

In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category like - garments, personal care etc.

Gift Wrap

We may offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is available at a nominal additional charge.

Please note: Currently, we do NOT deliver outside the territory of the Republic of India.